Appointment Cancellation Policy:
As a small, service-based business, our time is one of our most valuable resources. Each appointment is not just a service, but an opportunity for us to deliver our best work to our clients. When an appointment is cancelled without sufficient notice, we lose the chance to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We kindly request that you provide us with a minimum of 24 hours’ notice for any changes or cancellations. This allows us to manage our schedules and ensure we maximize our availability to all clients. If you are unable to provide at least 24 hours’ notice, please be aware that you may be charged the full amount of your scheduled treatment fee. This policy applies to all appointment changes, including rescheduling. To cancel or reschedule your appointment, please call us directly. If your call is not immediately answered, we kindly ask that you leave a detailed message on our voicemail. A email or a text would also be acceptable. When booking your appointment with NZBMA you are agreeing and are aware to this policy terms, failure to comply may result in legal consequences.
No-Show Policy:
Any client who either forgets about their appointment or consciously decides to miss it for any reason will be considered a “no-show”. No-shows will be charged for their missed appointment, and future services will not be provided until the missed appointment fee is paid in full. We value the time of our therapists and our clients. As such, we ask that you plan accordingly to ensure you arrive on time for your appointment or if unable to attened give plenty of notice. Choosing to not show up to your appointment without contacting NZBMA is unacceptable and disrespectful. Your understanding and cooperation with this policy support our efforts to provide the best possible service to all of our clients. When booking your appointment with NZBMA you are agreeing and are aware to this policy terms, failure to comply may result in legal consequences.