We value the time of both our therapists and clients, and maintaining an efficient schedule is essential to ensuring the best possible service. Our policies are designed to encourage mutual respect and personal accountability while maximizing availability for all clients.

Cancellation Policy:

As a service-based business, our time is one of our most valuable resources. Each appointment is a commitment, not only to you but to other clients who may be waiting for an opportunity to book with us. To ensure fairness and efficiency, we require a minimum of 24 hours' notice for any appointment cancellations or rescheduling.

• Late Cancellations: If you cancel within less than 24 hours of your scheduled appointment, you will be charged the full cost of your treatment.

• Changes to Appointments: All appointment adjustments, including rescheduling, must also adhere to this 24-hour policy.

Cancellations can be communicated via a direct phone call, voicemail, email, or text. If we are unavailable to answer your call immediately, leaving a detailed message will suffice as notification.

By booking an appointment with NZBMA, you acknowledge and accept this cancellation policy. Failure to comply may result in legal enforcement of the terms.

No-Show Policy:

A "no-show" is defined as failing to attend a scheduled appointment without providing any prior notification. No-shows disrupt our schedule, waste valuable time, and deny other clients the opportunity to benefit from our services.

• Fee for No-Show: Any client who does not attend their scheduled appointment without contacting NZBMA will be charged the full amount for the missed session.

• Service Suspension: Future appointments will not be accommodated until the no-show fee is paid in full.

We expect clients to arrive on time and make every effort to inform us if they cannot attend. Failure to attend without sufficient communication is considered both unacceptable and disrespectful.

By scheduling an appointment with NZBMA, you agree to the terms outlined in our cancellation and no-show policy. These terms ensure fairness, respect, and accountability across all parties. Failure to adhere to this policy may result in legal repercussions.

Thank you for your understanding and cooperation in helping us maintain an exceptional standard of service for all.